Contact Us
Looking to get in touch? Our team would love to hear from you and explore how we can help support your organisation’s AV.
We offer several easy ways to contact us:
Submit a Project Enquiry
Share the details of your requirements through our Project Enquiry Form, and we’ll take it from there. Your submission goes directly to a dedicated account manager who will review your needs and respond with tailored guidance
Frequently Asked Questions
What are your support hours?
Our support team is available Monday to Friday, 9:00am–5:30pm.
All enquiries receive a response within the same working day, or within 8 working hours of initial contact.
How quickly will an engineer attend site if needed?
Where a site visit is required, an engineer is dispatched as soon as one is available — typically next working day.
An 8‑working‑hour SLA applies to all contracted clients.
How do I raise a support ticket?
You can raise a support request by:
- Emailing info@tenUnify.com, or
- Calling our support desk on 020 3397 7360
Our team will log your request and route it to the appropriate engineer or service contact.
A dedicated ticketing portal will be available soon.
How do I check the status of my maintenance or service contract?
To check the details or status of your contract, please either:
- Email info@tenUnify.com, or
- Call 020 3397 7360, where our team will direct your enquiry to the correct internal contact.
How quickly can I expect a reply after contacting you?
Most enquiries receive a response within the same working day.
If contact is made later in the day, we guarantee a conversation first thing the following morning.
How do I access documentation from past installs or service work?
Documentation is provided automatically as part of any installation or project handover.
If you need additional documentation — including analytics or data insights — our team can supply this on request (depending on your service level).
What Does Your TenUnify Service Level Include?
Basic
Essential support including telephone assistance and reactive on‑site engineering when issues occur.
Basic+
Everything in Basic, plus annual maintenance visits, calendar integration, and licence support to help reduce downtime.
Extended
Proactive service including biannual maintenance, tenant support, alerts, and usage reporting for increased stability.
Enhanced
Our most advanced managed service, including proactive on‑site support, firmware updates, smart sensors, and detailed workplace insights.
Bespoke
A fully tailored service designed around your operational, technical, and organisational requirements.
Email Us
If you’d like to reach us directly, email info@tenav.co.uk, A member of our team will respond as soon as possible.
Call Our Head Office
Contact our head office, where a dedicated admin manager will be happy to assist with your enquiry.
Visit Our Showroom
If you’d like an in‑person experience, you are welcome to visit our showroom.
Simply schedule a meeting using the option below — we’ll be delighted to welcome you.