1. Who we are (Data Controller)

We are the data controller responsible for the personal information collected through this website.

This means we decide how and why your personal data is used when you interact with our website, contact forms, support requests, or services.

If you have any questions about this policy or how your data is handled, you can contact us through the website contact page.

Our data processing complies with the requirements of the UK General Data Protection Regulation and the Data Protection Act 2018.

 

2. What information we collect

When you interact with our website or services we may collect the following personal information:

Contact information

• Name
• Email address
• Phone number
• Company name

Communication information

• Message content from contact forms or support requests

Technical information

• IP address
• Browser type
• Device information
• Pages visited on our website

This technical information helps us understand how visitors use our website and improve the user experience.

 

3. How we collect your information

We collect information in several ways:

Directly from you when you:

• Submit a contact form
• Send a support request
• Sign up to our newsletter
• Communicate with us about services

Automatically when you use the website:

Some information is collected automatically through analytics tools and cookies when you visit our website.

Through embedded forms

Our website may use embedded forms that securely transmit the information you enter directly to our systems.

 

4. How we use your information

We use the information you provide for the following purposes:

• Responding to enquiries submitted through our website
• Providing technical support or service assistance
• Delivering services you have requested
• Sending invoices or service-related communications
• Improving our services and customer experience
• Maintaining internal records of enquiries and communications

If you choose to subscribe to our newsletter, we may also use your email address to send marketing communications. You can unsubscribe at any time using the link provided in our emails.

We only use your data where we have a lawful basis, such as:

• your consent
• fulfilling a contract or service request
• legitimate business interests

 

5. Cookies and tracking

Our website uses cookies and analytics technologies to understand how visitors interact with the site.

These tools help us:

• analyse website traffic
• understand visitor behaviour
• improve website performance and usability

We use Google Analytics to collect anonymised information about how visitors use the website.

Cookies may collect information such as:

• pages visited
• time spent on pages
• general geographic location
• device and browser type

You can control or disable cookies through your browser settings.

 

6. Sharing information with third parties

We do not sell or rent your personal information.

However, we may share limited information with trusted service providers who help operate our business and website.

These include:

• our website hosting provider
• our email communication provider Transpond
• our CRM system Capsule CRM

These providers only process data on our behalf and are required to protect your information.

Information may also be shared if required by law or to comply with legal obligations.

 

7. Data security and retention

We take appropriate security measures to protect your personal data from loss, misuse, or unauthorised access.

Security measures include:

• restricted access to personal data
• secure systems and hosting infrastructure
• internal authorisation controls so only authorised personnel can access data

Personal data is only kept for as long as necessary to:

• respond to enquiries
• provide services
• maintain business records
• comply with legal and accounting obligations

When data is no longer required it will be securely deleted or anonymised.

 

8. Your rights under data protection law

Under the UK General Data Protection Regulation, you have several rights regarding your personal data.

These include the right to:

• request access to the personal data we hold about you
• request correction of inaccurate information
• request deletion of your personal data
• object to or restrict certain types of processing
• withdraw consent for marketing communications

If you would like to exercise any of these rights, please contact us through our website.

If you believe your data has been handled improperly, you also have the right to lodge a complaint with the Information Commissioner’s Office, the UK’s data protection authority.